PRIVACY POLICY

Introduction

Whitt's Barbecue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Submit a catering request form (name, phone number, email address, event address, event date, event details)
• Subscribe to our text club for offers and updates (phone number)
• Use our AI chat assistant (chat conversation history)
• Contact us with questions or feedback

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system, device type)
• Usage information (pages visited, time spent on pages)
• Location information (general location based on IP address for showing nearby restaurant locations)

Cookies and Local Storage

We use:

• Cookies: Small files stored on your device to remember your preferences and improve your experience
• Local Storage: Browser storage used to save your chat conversation history locally on your device

You can control cookies through your browser settings. Note that disabling cookies may affect some features of our website.

How We Use Your Information

We use the information we collect to:

• Process and respond to your catering requests
• Send you text messages about exclusive offers and updates (only if you subscribe to our text club)
• Provide AI chat assistance and remember your conversation within the same session
• Display nearby restaurant locations based on your general location
• Improve our website functionality and user experience
• Respond to your questions and provide customer support
• Monitor and analyze website usage and performance
• Detect and prevent technical issues and errors

Third-Party Services

We use the following third-party services:

• Sentry: Error tracking and monitoring service to help us identify and fix technical issues
• Google Maps: For displaying restaurant locations and providing directions
• Google Fonts: For loading web fonts used on our website
• Online Ordering Platform: When you click "Order Now," you are directed to our third-party ordering service. Please review their privacy policy as they operate independently

These services may collect information in accordance with their own privacy policies. We recommend reviewing their privacy policies for more information.

Data Storage

Chat Conversation History: Your chat conversations with our AI assistant are stored locally in your browser's local storage. This data never leaves your device unless you clear your browser data. You can delete your chat history at any time by clearing your browser's local storage or using the clear function in the chat widget.

Form Submissions: Information you submit through our catering request form or text club subscription is sent to our servers for processing.

Information Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information:

• With service providers who help us operate our website and services (error tracking, maps, hosting)
• When required by law or to protect our rights and safety
• In connection with a merger, sale, or acquisition of all or part of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of text message communications at any time
• Delete your chat history stored in your browser's local storage at any time

To exercise these rights or if you have questions, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites, including our online ordering platform. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: